What is your return policy?
Upon receiving your order, please review your packing slip carefully to ensure that you have received your entire order. If you do not receive items on your packing slip or your package was damaged during shipping, please contact Yuengling Customer Service immediately at firstname.lastname@example.org or call 570-628-4890 for assistance.
If you are not 100% satisfied, you can return your order for a full refund for cost of the item(s) only (excludes shipping and handling fees) within forty-five (45) days from the date of purchase. If no packing list or receipt is provided, we will give you store credit for current value of the item. The returned items must be unworn, unused, unwashed and in the original packaging with all original tags attached. We do not process direct exchanges.
Once you return is received and inspected by Yuengling’s Returns Department (usually within 72 hours of receipt), your refund will be processed and automatically applied to your credit card or original method of payment within 7 business days. Please note, depending on your credit company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
Simple Steps for Easy Returns
- Enclose completed pack list and items being returned into a package.
- Take package to carrier of choice and select preferred method of shipment (we recommend keeping tracking information for your records).
- Send to:
Yuengling Gift Shop
Attn: Store Returns
420 Mahantongo Street
Pottsville, PA 17901